Timeframe: You are eligible for a refund within 180 days from the date of purchase. This generous window allows you ample time to decide if our products meet your expectations.
Product Condition: The item you wish to return must be in its original condition. This means it should be unused, with all tags attached, and in the same packaging as when you received it. For example, if you purchased a sports top, it should not have been worn, washed, or have any signs of damage, and the original hangtags and plastic wrapping should still be intact.
2. Initiating a Refund
Contact Us: To start the refund process, please reach out to our customer support team at [email protected]. Provide your order number, details about the product you want to return, and the reason for the return. Our friendly support staff will guide you through the next steps.
Return Authorization: Once we receive your request, we will issue a return authorization. This will include a return shipping label (as we cover the return shipping costs for eligible returns) and detailed instructions on how to package and send back the item.
3. Return Shipping
Free Return Shipping: We offer free return shipping for all eligible refunds. You do not need to worry about any additional costs associated with sending the product back to us. Simply print the return label we provide and attach it to the package.
Shipping Provider: We have pre – arranged partnerships with reliable shipping carriers. Follow the instructions provided to ensure the package is sent back to the correct address within the specified time frame.
4. Refund Processing
Inspection: When we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. This inspection typically takes 1 – 3 business days.
Refund Issuance: Once the inspection is complete and the item is approved for a refund, we will process the refund. The refund will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that credit card.
Processing Time: Please allow 5 – 10 business days for the refund to appear in your account. The actual time may vary depending on your financial institution’s processing times.
5. Exceptions
Final Sale Items: Certain items marked as final sale are not eligible for refund. These items are clearly labeled on the product page during the purchase process. Final sale items are typically discounted products or limited – edition items.
Custom or Personalized Orders: If you have ordered a custom – made or personalized product, such as a sports jersey with your name and number on it, refunds are not available unless the product is defective or damaged upon receipt.
6. Refund for Damaged or Defective Products
Reporting: If you receive a product that is damaged or defective, please contact us immediately at [email protected]. Include photos of the damage or defect and details about the issue.
Resolution: We will either issue a full refund for the damaged/defective product or send you a replacement at no additional cost. The choice of resolution will depend on the availability of the product and your preference.
