Customer Service Policy

1. Our Commitment​

At Voyagerathletix, we are dedicated to providing an exceptional customer service experience. We believe that every customer interaction is an opportunity to build a long – lasting relationship, and we strive to exceed your expectations at every step.​

2. Service Availability​

  • Hours: Our customer service team is available Monday – Friday from 9:00 am – 6:00 pm EST. During these hours, you can reach us via email at [email protected] or through our live chat feature on the website.​
  • After – Hours: For inquiries received outside of our regular business hours, we will respond as soon as possible when our team resumes work. We also have an automated FAQ section on our website that is available 24/7 to help you find answers to common questions.​

3. Response Times​

  • Email: We aim to respond to all email inquiries within 24 hours. However, during peak seasons or high – volume periods, the response time may be up to 48 hours. Rest assured, we prioritize each email and work diligently to address your concerns in a timely manner.​
  • Live Chat: If you use our live chat service, our representatives will typically respond within minutes. This is the fastest way to get real – time assistance with your order, product questions, or any other issues.​

4. Service Offerings​

  • Order – Related Support: Whether you need help placing an order, have questions about order tracking, or want to modify or cancel an existing order, our customer service team is here to assist you. We can provide you with the latest information on the status of your order and guide you through any necessary steps.​
  • Product Information: Unsure which athletic wear is right for your activity? Our team has in – depth knowledge of all our products. We can answer questions about product features, sizing, materials, and usage. For example, if you’re looking for a moisture – wicking shirt for intense workouts, we can recommend the best options in our collection.​
  • Returns and Exchanges: In case you need to return or exchange a product, we will walk you through our simple return policy. We will provide you with a return authorization, a return shipping label (where applicable), and instructions to ensure a smooth process.​
  • Feedback and Complaints: We value your feedback, both positive and negative. If you have a complaint, we will listen attentively, investigate the issue, and work towards a satisfactory resolution. Your feedback helps us improve our products and services.​

5. Communication Channels​

  • Email: [email protected] is our primary email address for customer inquiries. Please include your order number (if applicable) and a detailed description of your issue to help us serve you better.​
  • Live Chat: You can access the live chat feature on our website by clicking on the chat icon, usually located at the bottom – right corner of the page. This allows for instant communication with our customer service representatives.​

6. Customer Service Training​

All our customer service representatives undergo comprehensive training. They are trained in product knowledge, effective communication skills, and conflict resolution. This ensures that they can provide you with accurate information and handle any situation professionally.​

7. Follow – Up​

After resolving your issue, we may follow up with you to ensure that you are satisfied with the solution. Your feedback on the resolution will help us continuously improve our customer service.​

8. Continuous Improvement​

We regularly review customer service interactions to identify areas for improvement. Based on the data and feedback we receive, we update our processes, train our staff, and enhance our service offerings to better serve you.